FAQ

No, you do not need to create an account to shop with us. You can complete your purchase as a guest by simply adding items to your cart and proceeding to checkout.

Creating an account is optional but can make future purchases faster, allow you to track orders, save shipping addresses, as well as receive discount codes and special offers.

You can contact our customer support team in three convenient ways:

1. Email: Send us a message at support@daynk.co. We typically respond within 24–48 hours.
   
2. Support Page Form: Visit our Support Page and fill out the contact form with your inquiry. Our team will review your message and get back to you promptly.
   
3. Live Chat: Use the live chat feature on our website for real-time assistance with orders, products, or any other questions.
   

We’re here to ensure your shopping experience is smooth and enjoyable.

We accept a variety of payment methods to make your shopping experience convenient and secure. This includes major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and other region-specific digital wallets where applicable.

All transactions are processed through secure payment gateways to ensure your personal and financial information is fully protected. If you encounter any issues during checkout, our customer support team is happy to assist.

No, we do not currently offer wholesale or bulk ordering. All of our products are available exclusively for individual customers through our online store.

We appreciate your interest and encourage you to stay connected through our newsletter and social media for updates on new products, promotions, and special releases.

If you’re experiencing issues adding items to your shopping cart, there are a few quick steps that usually resolve the problem:

1. Refresh your browser or try using a different browser (Chrome, Safari, or Firefox work best).
   
2. Clear your browser’s cache and cookies, then try again—this often fixes loading or cart-related glitches.
   
3. Disable any active ad blockers or browser extensions that may interfere with site functionality.
   
4. Check product availability, as items that are sold out or low in stock may not be eligible to add to the cart.
   

If none of these steps resolve the issue, please contact our customer support team with a screenshot of the problem. We’ll be happy to assist you right away and ensure you can complete your purchase smoothly.

Yes, we offer discounts and promotions throughout the year.

We hold holiday sales and an exclusive annual Daynk Day sale, which takes place on May 17th each year. During this event, select vaulted items may be available for purchase again at a discounted price. Additionally, subscribing to our newsletter or following us on social media ensures you’re among the first to hear about new promotions, limited-time offers, and special events.

You can apply your discount code during the checkout process. Simply enter the code in the “Discount Code” or “Promo Code” box before completing your payment, then click “Apply.” Once the code is accepted, you’ll see the updated total reflected in your cart.

If the code isn’t working, double-check that it hasn’t expired, that it applies to the items in your cart, and that it’s entered exactly as provided. If you continue to experience issues, feel free to contact our customer support team—we’ll be happy to help.

Yes, you can track your order in multiple ways.

1. Email Tracking: Once your order has shipped, you’ll receive a confirmation email with a tracking number and a link to follow your package in real time.
   
2. Account Portal: If you created an account, you can log in to your Account Portal to view your order status, tracking details, and past purchases.
   
3. Shop Platform: You can also track your order through the Shop app, which provides real-time updates and delivery notifications.
   

If you haven’t received your tracking information within 24 hours of placing your order, please contact our customer support team for assistance.

Orders are processed within 1–3 business days. Standard domestic shipping usually takes 3–7 business days. Expedited shipping options may be available at checkout for faster delivery.

Once your order is successfully placed, you’ll receive an automatic order confirmation email within a few minutes. This email will include your order number, a summary of the items purchased, and your selected shipping details.

If you don’t see the confirmation email in your inbox, please check your spam or promotions folder, as it may have been filtered there. If you still haven’t received anything after 10–15 minutes, feel free to reach out to our support team—we’ll verify your order status and resend the confirmation if needed.

We begin processing orders quickly to ensure fast delivery, so amendments or cancellations may not always be possible once an order is placed. If you need to make any changes—such as updating your shipping address, modifying items, or canceling your order—please contact us immediately with your order number.

If your order has not yet entered processing or shipment, we’ll do our best to accommodate the request. If it has already been fulfilled, we may be unable to make changes, but you’ll still be able to follow our standard return or exchange process once the order arrives.

If you receive a damaged or incorrect item, please contact our customer support team right away so we can resolve the issue quickly.

To speed up the process, include a photo of the item along with a brief explanation of the problem when you reach out. This helps our team verify the issue and arrange a replacement as quickly as possible at no additional cost to you.

Your satisfaction is our priority, and we’re here to make it right.

We accept returns and exchanges within 30 days of purchase, as long as the items are unworn, unwashed, and in their original condition.

To begin the process, you can submit a return request through our Returns Portal, where you’ll be guided step-by-step through the required information. Once your return is approved and the item is received, we’ll issue a refund.

If you have any questions during the process, our customer support team is here to help.

Creating an account with us is quick and easy. Simply click on the account icon at the top of our website, then enter your email address. You’ll receive a confirmation email to verify your account.

*Standard logins will be handled by passcodes being sent to your registered email.*

You also have the option to sign in or create an account using the Shop platform for a faster, streamlined experience. Having an account allows you to track orders, save shipping addresses, manage payment methods, and receive exclusive updates and offers. If you encounter any issues during registration, our customer support team is here to help.

We are committed to responsible manufacturing. Our production partners follow ethical labor practices, and we increasingly incorporate recycled, organic, or low-impact materials into our collections. Sustainability is an ongoing priority, and we continually evaluate ways to minimize our environmental footprint.

Our garments are made with high-quality, ethically sourced materials such as premium cotton, recycled polyester blends, and durable performance fabrics. Specific material information appears on each product page. We prioritize comfort, longevity, and sustainability in all fabric selections.

Care instructions vary by item, but generally, we recommend washing in cold water with like colors and either air-drying or tumble-drying on low to preserve fabric integrity. Detailed care instructions can be found on the garment tag and product page. Following these guidelines helps maintain color, shape, and longevity.

We offer a full range of sizes designed to fit a variety of body types. Our core collection typically ranges from XS–XXL, while select items may include extended sizes. For the best fit, we recommend reviewing our detailed Size Guide on each product page, which includes measurements, fit notes, and model details.

Each product page includes a size chart with exact garment measurements and guidance on whether an item runs true to size, smaller, or larger. If you’re between sizes, we suggest comparing the measurements to a similar item you already own. Feel free to contact our support team for personalized sizing help.